BEST of Social Media for Biz – 1Q10

Here are my best discoveries for the first quarter of 2010 in social media for business. Actually, it’s just one incredibly valuable idea…

The Best Sales People Aren’t Working for You (Yet)!

The best sales people don’t work at your company. Fighting words? Read on and decide for yourself.

The Internet recently marked its fortieth birthday. For the first, say, thirty-eight years, it brought us an exponentially increasing tsunami of information with one big caveat. The source of much of that information was unknown, suspect, or worse.

I recently learned that 63.2% of statistics are made up.


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BEST of Social Media for Biz – 4Q09

Here are my best discoveries for fourth quarter 2009 in social media for business. Not every discovery necessarily originated during the quarter; that’s just when each hit my radar…

Best Employee Training Program for Social Media
Telstra, the 40,000 employee Australian telecom company has definitely set the bar for training its employees in social media. If you don’t have the resources to go this far, at least visit SocialMediaGovernance.com and develop a policy for your company based on your favorite model (click image to read):

Best Example of Twitter IRL (In Real Life)
Very funny but if this approximates your company’s Twitter strategy,
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BEST of Social Media for Biz – October ’09

Here are my best discoveries for the month of October, 2009, in social media for business. Not every discovery necessarily originated during the month; that’s just when it hit my radar…

Best Perspective on Negativity in Social Media
In speaking to more than 50 CEOs each month, one of the most common worries I hear is about giving voice to detractors. This post by David Cameron provides a great perspective and advice on how to handle it. The post also contains links to posts by Erik Qualman and Jeremiah Owyang on the same topic — well worth reading (click image to read):

Best YouTube Ad of the Month (So Subtle,
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BEST of Social Media for Biz – September ’09

Here are my best discoveries for the month of September, 2009, in social media for business. As I say every time, not every discovery necessarily originated during the month; that’s just when it hit my radar…

Best Flight Safety Briefing (AKA Ad for Southwest Airlines)
In social media, it’s “PIE” that counts: (P)ersonality that’s (I)nteresting and (E)ntertaining (an old radio DJ adage). Not only will you watch, you’ll pay attention and remember Southwest:

Second Best Flight Safety Briefing Ever (AKA Ad for Air New Zealand)
Did I say that in social media,
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Book in Progress – Chapter 7

Description: I’d be thrilled to see your comments/suggestions for my new book: Social Media Changes Everything (for Business). Read on and reply…

Chapter 7: Writing a Business Blog

An ideal social media starting point for many businesses and organizations is blogging. It’s relatively low-tech compared to podcasting or creating videos, and it can be a significant time saver in many situations.

Further, blogging is more controllable (a word I am loath to use when talking about “conversations”) than many other forms of social media. Unlike on many platforms, with a blog you can approve or block (use sparingly) readers’ comments on a case-by-case basis.


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Ten Social Media Mistakes (Do’s and Dont’s)

When participating in social media, here are ten basic rules for what to do and not do: DON’T:

  1. Don’t get started in social media if you have significant product weaknesses or customer support issues. Engaging in social media makes good products more successful, and bad products… dead. But don’t delay for long; address the issues and then jump in.
  2. Don’t use social media to overtly market or sell. Instead educate, enlighten, inform, and entertain your audience. In so doing, you’ll position yourself and your company as an expert in your field and benefit from the “media halo”.


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Book in Progress – Chapter 5

Description: I’d be thrilled to see your comments/suggestions for my new book: Social Media Changes Everything (for Business). Read on and reply…

Chapter 5: Social Media Personality…

One of the most popular videos of all time on YouTube is called “Evolution of Dance” (on www.youtube.com, search for that term). It was created by an unknown “inspirational comedian” named Judson Laipply and has been viewed more than 125,000,000 times. Devoting six minutes of your time to watch it will almost certainly be an enjoyable investment. You’ll probably want to share it with others.


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Book in Progress – Chapter 4

Description: I’d be thrilled to see your comments/suggestions for my new book: Social Media Changes Everything (for Business). Read on and reply…

Chapter 4: Read a Blog in Your Field

Now that you’re getting a sense of what people are saying and thinking about your company, let’s find out what’s happening in your industry. We’ll do this by reading a relevant blog. With 130 million blogs and growing, there’s guaranteed to be one (and more likely hundreds) out there that exactly match your interests no matter how narrow, specialized, or esoteric.

The word “blog” is a shortened version of the original term “web log”.


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Book in Progress – Chapter 3

I’d be thrilled to see your comments/suggestions for my new book: Social Media Changes Everything (for Business). Read on and reply…

Chapter 3: Start by Listening

So where should you begin? Start by listening. Although it can be frustrating, it’s a good idea to listen for a few weeks before starting to respond, just to get the lay of the land. Type “A” personalities: If you absolutely cannot resist jumping in immediately, at least read the Chapter on “10 social media mistakes to avoid” first.

Let’s pick an easy place that will almost certainly motivate you to wade in deeper.


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Book in Progress – Chapter 2

I’d be thrilled to see your comments/suggestions for my new book: Social Media Changes Everything (for Business). Read on and reply…

Chapter 2: Social Media is…

Social media is characterized by three basic concepts[i]:

  • Content created by anyone, without requiring expensive production studios and access to limited over-the-air broadcast spectrum
  • People connecting online to form personal and business relationships
  • A combination of technology and sociology that for almost every type of organization is transforming monologue into dialog

You can think of social media as publishing and broadcasting democracy.


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